Shipping Policy

Hyper Loom Shipping and Delivery Policy

At Hyper Loom, we aim to ensure that your shopping experience is seamless, from placing your order to receiving your products. Below is our detailed shipping and delivery policy outlining how we handle shipping timelines, costs, and responsibilities for both customers and sellers.

1. Shipping Options and Costs

1.1 Standard Shipping

Delivery Time: Standard shipping typically takes 5-7 business days within the domestic market and 7-10 business days for remote locations
Cost: Shipping costs vary based on the location. Exact shipping fees are calculated at checkout.

1.3 Free Shipping

Eligibility: Hyper Loom offers free standard shipping on orders over a certain amount, as specified on the platform (e.g., orders over 1000 ).
Exclusions: Free shipping may not be available for certain products, time or during certain sales events.

2. Shipping Timeline

2.1 Order Processing Time

Order Confirmation: Once an order is placed, it is processed within 1-2 business days (excluding weekends and holidays).
Dispatch: Orders are typically shipped within 3-5 business days after processing. Customers will receive an email notification with tracking details once the order has been dispatched.

2.2 Estimated Delivery Times

Domestic Shipping time:
- Standard Shipping:5-7 business days.
- Expedited Shipping: 3-5 business days.
International Shipping:
- Standard International: 7-14 business days, depending on the destination country and customs processes.
- Expedited International: 5-7 business days (available for select countries).
Remote Locations: Delivery times may be extended for rural or remote areas. In such cases, Hyper Loom will provide an estimated delivery date based on the location.

3. Tracking and Notifications

3.1 Order Tracking

Tracking Link: Once your order has shipped, you will receive an email notification containing a tracking link. You can use this link to monitor the status of your shipment in real-time ( if possible )
Tracking Updates: Customers can also access their order status and tracking information by logging into their Hyper Loom account and visiting the “My Orders” section.

3.2 Shipping Delays

Carrier Delays: While we strive to meet our estimated delivery timelines, there may be delays due to external factors such as weather conditions, customs processing, or carrier issues. Hyper Loom is not responsible for such delays but will assist in tracking and resolving issues with the carrier.
Order Delays Notification: If there are any unforeseen delays in processing or shipping your order, Hyper Loom will notify you via email or phone with an updated delivery timeline.

5. Failed Delivery Attempts

5.1 Address Issues

Incorrect or Incomplete Address: If the delivery fails due to an incorrect or incomplete address provided by the customer, Hyper Loom is not responsible for the lost package. Customers may be required to cover additional shipping costs to reship the order.

5.2 Multiple Delivery Attempts

Carrier Attempts: Most carriers will attempt to deliver the package multiple times. If delivery is unsuccessful after the designated number of attempts, the package will be returned to the sender. In such cases, Hyper Loom will contact the customer to arrange redelivery, but additional shipping fees may apply.

5.3 Safe Delivery Locations

If the customer specifies a safe location for the delivery (e.g., porch, neighbor’s address), Hyper Loom is not liable for any packages lost or stolen from that location after delivery has been confirmed by the carrier.

6. Lost, Damaged, or Stolen Packages

6.1 Lost Packages

Tracking Issues: If a package is marked as delivered but has not been received, customers should first check with neighbors or their local post office. If the package is still missing, customers can contact Hyper Loom’s customer service team for assistance in filing a claim with the carrier.

6.2 Damaged Packages

Visible Damage Upon Delivery: If a package arrives with visible damage, customers are advised to refuse delivery and contact Hyper Loom’s support team immediately.
Damage Discovered After Opening: If the damage is discovered after opening the package, customers must contact Hyper Loom customer support within 48 hours of delivery to report the issue. Please provide photos and videos of the opening damaged item and packaging for faster resolution.

6.3 Stolen Packages

Package Theft: If a package is stolen after delivery has been confirmed, Hyper Loom is not liable for the theft. Customers should report the theft to local authorities and contact their carrier for further assistance. Hyper Loom recommends purchasing shipping insurance to cover such incidents.

7. Special Shipping Instructions

Signature Requirement: Certain high-value or fragile items may require a signature upon delivery. If this applies, customers will be informed during the checkout process or by email once the order is shipped.
Shipping to PO Boxes: Hyper Loom does not deliver to PO Boxes for certain product categories (e.g., bulky items, high-value items). Customers will be prompted to provide a physical address during checkout.
Gift Orders: If placing an order as a gift, customers can specify the delivery address at checkout, and no price information will be included in the package.

8. Shipping Disputes

Customer Support: Customers can reach out to Hyper Loom’s customer service team via email or phone for assistance in resolving any shipping or delivery-related problems.

Carrier-Related Issues: If there are any disputes or issues regarding the shipment (e.g., delayed, lost, or damaged packages), Hyper Loom will work directly with the carrier to resolve the issue.