Privacy Policy

Who we are
We are India’s Biggest Street Wear Marketplace with more than 50+ Brands across India. Hyper Loom ensure its customer all their clothing needs at one place with unbelievable offers and programmes create high quality shopping experience.
Hyper Loom Customer Policy

1. Account Management & Security

Account Creation: Customers must create an account with valid personal details, including name, email address, and contact information. Hyper Loom reserves the right to suspend accounts showing suspicious or fraudulent activity.
Account Security: Customers are responsible for safeguarding their account login credentials. Hyper Loom employs advanced encryption and multi-factor authentication (MFA) to protect customer accounts.
Password Recovery: In case of a forgotten password, a password recovery link will be sent to the registered email. Hyper Loom will never request personal login credentials via email or phone.
Data Privacy: Hyper Loom complies with global data protection regulations, including GDPR and CCPA, to ensure customer data is handled securely and not shared with third parties without explicit consent.

2. Ordering & Checkout

Customizable Shopping Experience: Customers can save preferences such as sizes, favorite brands, and order history for quicker checkouts.
Payment Methods: Hyper Loom supports multiple secure payment options, including credit/debit cards, digital wallets (Paytm, Google Pay), and Cash On Delivery Services
Order Review & Confirmation: After placing an order, customers receive an email confirmation and can review order details in their account dashboard. Orders can be modified within 15 minutes of placement before entering the shipping process.

3. Shipping & Delivery

Shipping Partners & Methods: Hyper Loom partners with premium logistics services to ensure fast and reliable delivery. Shipping options include standard, express, and same-day delivery (where available).
Delivery Tracking: All orders come with real-time tracking, accessible from the customer’s dashboard. SMS/email updates will notify customers about the status of their shipment, from dispatch to final delivery.
Shipping Times: Domestic orders are typically delivered within 5-7 business days for standard shipping. Express deliveries may arrive within 1-2 business days, while international orders may take 10-15 business days, depending on the location.

4. Returns & Refunds

Advanced Return Policy:
- Customers can return items within 7 days of receiving the order for a refund or store credit.
- Items must be in their original condition (unworn, unwashed, with tags attached, and in original packaging).
Seamless Return Process:
- Customers can initiate returns via their online account by selecting the item and reason for return.
- Hyper Loom offers free and paid return pickups depends upon the seller product policies
- Upon receiving the returned item, Hyper Loom will process refunds within 5-7 business days after inspection.
Instant Refunds (Store Credit): Customers opting for store credit instead of a refund will receive the credit instantly upon approval of the return, without waiting for the item to be inspected.
Refund Method:
- Refunds will be credited back to the original payment method (credit/debit card, UPI, etc.).
- In cases where store credit is preferred, it will be added to the customer’s Hyper Loom wallet and can be used for future purchases.

5. Exchange Policy

Instant Exchanges: Hyper Loom offers instant size/color exchanges for eligible items. Simply initiate an exchange request within 7 days of delivery, Shipping Charges vary seller to seller.
Prepaid Shipping Labels: For hassle-free exchanges, Hyper Loom provides prepaid shipping labels for customers to send back items. New items will be shipped as soon as the original is in transit.

6. Customer Support & Resolution

12/7 Customer Support: Hyper Loom provides 12/7 customer support via chat, email, and phone. Our team is trained to handle order issues, disputes, and general queries promptly.
Issue Resolution & Escalation: If a problem cannot be solved by standard support, customers can escalate the issue to management, who will resolve it within 96 hours.

7. Loyalty Program & Exclusive Benefits

Loom Rewards: Customers are automatically enrolled in the Loom Rewards loyalty program, earning points for each purchase, referral, or product review.
Exclusive Offers: Points can be redeemed for discounts, early access to sales, or exclusive products. VIP members enjoy additional perks such as priority shipping, free returns, and personalized shopping recommendations.

8. Product Authenticity & Quality Assurance

Genuine Products Guarantee: Hyper Loom works directly with brands to ensure that all products are 100% authentic. A certificate of authenticity is provided for high-value items.
Quality Inspections: Every product sold on Hyper Loom undergoes strict quality checks to meet industry standards. Customers can be assured they are receiving premium goods as described.

9. Customer Reviews & Feedback

Verified Reviews: Only verified buyers are allowed to leave product reviews, ensuring honest and credible feedback for future shoppers.
Incentivized Reviews: Customers may be offered rewards, such as extra loyalty points, for leaving detailed reviews that help improve the shopping experience for others.

10. Security & Fraud Prevention

Fraud Detection: Hyper Loom uses AI-based algorithms to detect fraudulent transactions and account activities. Suspicious orders will be held for verification to protect both customers and the marketplace.

11. Disputes & Mediation

Dispute Resolution: In cases where customers are unsatisfied with the product or service, Hyper Loom offers a formal dispute resolution process. Disputes are typically resolved within 7-10 business days.
Third-Party Mediation: If Hyper Loom cannot resolve the issue internally, third-party mediation services will be used to ensure a fair outcome.

12. Environmental Responsibility

Sustainable Packaging: Hyper Loom uses eco-friendly packaging and partners with brands that prioritize sustainability.
Carbon Neutral Shipping: Hyper Loom is committed to reducing its environmental impact by offering carbon-neutral shipping options and supporting reforestation projects.

13. Cancellation Policy

Flexible Cancellations: Orders can be canceled within 2 hours of placement. After this time, customers must wait for the order to be delivered before initiating a return.

Hyper Loom Marketplace Policies
1. Product Listing & Authenticity Standards

Product Listings: Sellers are responsible for providing accurate, detailed product descriptions. This includes specifying fabric types, sizes, colors, care instructions, and fit guides. Misleading or incomplete descriptions may lead to penalties or removal from the platform.
Image Quality: All product listings must include high-resolution images that accurately depict the item. Photos should be taken from multiple angles, including close-up shots of details like stitching and fabric texture.
Counterfeit Prevention: Hyper Loom enforces a strict no-tolerance policy on counterfeit products. Sellers must provide proof of authenticity or brand authorization for all products listed. Failure to comply will result in immediate suspension.
Quality Control: Random quality checks will be conducted by Hyper Loom on sellers to ensure product quality meets marketplace standards. Sellers with a history of poor-quality issues may face account review or termination.

2. Seller Code of Conduct

Professionalism: Sellers are required to maintain professionalism in all communications with buyers. Any form of harassment, inappropriate behavior, or offensive language will result in sanctions.
Order Fulfillment: Sellers must fulfill orders within the specified handling time (typically 2-3 business days). Failure to ship within the given timeframe will negatively affect seller ratings.
Customer Communication: Sellers must respond to buyer inquiries within 48 hours. Delays in communication or poor customer service can affect seller performance ratings.
Refunds and Disputes: Sellers are expected to comply with refund requests and disputes raised by buyers in a timely manner. Hyper Loom reserves the right to intervene in disputes to protect buyers’ interests.

3. Ethical and Sustainable Business Practices

Sustainability Standards: Hyper Loom encourages sellers to adhere to eco-friendly practices, such as using sustainable fabrics, reducing plastic in packaging, and opting for recyclable materials. Sellers who meet sustainable standards may receive special marketplace recognition (e.g., a “Green Seller” badge).
Ethical Sourcing: Sellers must ensure that all products are sourced from ethical manufacturers, avoiding the use of child labor or unfair working conditions.

4. Payment & Commission Structure

Seller Fees: Hyper Loom charges a commission on each sale made through the platform. The commission percentage varies by product category and will be clearly communicated to sellers during onboarding. Commission rates are subject to change with prior notice.
Payment Schedule: Sellers receive payments on a monthly basis, provided no disputes or holds are placed on orders. Payments may be delayed if the order is under review due to customer complaints or quality checks.
Tax Compliance: Sellers are responsible for ensuring their compliance with local tax laws. Hyper Loom may collect sales tax or VAT on behalf of sellers in certain regions, where required by law.

5. Customer Interaction & Feedback

Customer Feedback: After each purchase, buyers can leave feedback on the product and the seller’s service. Sellers must maintain a minimum feedback score to continue selling on Hyper Loom. Repeated negative feedback may result in account suspension.
Responding to Reviews: Sellers can respond to customer reviews, addressing any concerns or clarifying issues. However, sellers must avoid aggressive or confrontational responses to negative feedback.

6. Data Protection & Privacy Policy

Data Handling: Hyper Loom follows strict data protection regulations, including GDPR and CCPA, to ensure that both customer and seller information is kept private and secure. Sellers are prohibited from using customer data outside of fulfilling orders.
Customer Data Requests: Customers can request access to, or deletion of, their data in accordance with privacy laws. Hyper Loom facilitates these requests and ensures data is only used for legitimate business purposes.
Seller Data Security: Sellers are required to maintain secure systems for managing order information. If a data breach occurs, sellers must notify Hyper Loom immediately so that appropriate measures can be taken.

7. Intellectual Property Policy

Trademark and Copyright Protection: Hyper Loom respects intellectual property rights. Sellers must ensure that their product listings, images, and descriptions do not infringe on the intellectual property of others. Unauthorized use of trademarks, logos, or copyrighted materials is strictly prohibited.
DMCA Complaints: Hyper Loom follows the Digital Millennium Copyright Act (DMCA) in handling intellectual property disputes. If a rights holder believes their content has been used without permission, they can file a DMCA notice, which will be investigated.
Repeat Offenders: Sellers found repeatedly infringing on intellectual property will face permanent suspension from the platform.

8. Promotions & Discounts

Discount Offers: Sellers can participate in marketplace-wide promotions or create their own discounts. Hyper Loom provides tools for sellers to manage discounts, flash sales, and bundle deals.
Seasonal Campaigns: Hyper Loom hosts seasonal campaigns (e.g., Black Friday, Diwali Sales) where sellers can offer limited-time discounts and participate in high-visibility marketing efforts. Sellers must adhere to campaign rules and deadlines to participate.
Pricing Transparency: Sellers are required to maintain consistent pricing across all platforms. Any misleading discounts (e.g., inflating prices before a sale) are prohibited.

9. Fraud Prevention & Buyer Protection

Anti-Fraud Measures: Hyper Loom uses advanced fraud detection technology to prevent fraudulent transactions. Suspicious orders will be flagged for review, and sellers may be asked to verify orders before processing.
Chargebacks: In the event of a chargeback, Hyper Loom will investigate the claim and provide evidence to the payment processor. Sellers must provide necessary documentation (e.g., shipping confirmations) to dispute illegitimate chargebacks.
Buyer Protection Program: Hyper Loom offers a buyer protection program, ensuring customers receive their products as described. If a customer receives a counterfeit or damaged item, they are eligible for a refund or replacement.

10. Returns & Refunds (Advanced Seller Policy)

Flexible Return Policies: Hyper Loom allows sellers to set their own return policies, but a minimum 7 day return period is mandatory. Sellers can offer extended return windows to enhance customer satisfaction.
Restocking Fees: Sellers may charge a restocking fee for returned items, provided this fee is disclosed in the return policy before the purchase.

11. Marketplace Integrity & Fairness

Anti-Price Gouging: Hyper Loom strictly prohibits price gouging, especially during times of high demand (e.g., during a pandemic or natural disaster). Sellers found inflating prices unfairly will face penalties.
Equal Opportunity: Hyper Loom promotes fair competition by offering all sellers equal access to marketplace resources. Sellers are encouraged to focus on product quality, pricing, and service to differentiate themselves, rather than relying on underhanded tactics such as fake reviews or unethical marketing practices.
Community Engagement: Hyper Loom encourages sellers to participate in community forums, webinars, and feedback sessions to improve their business practices and engage with the platform.

12. Seller Performance Metrics

Performance Reviews: Sellers’ performance will be reviewed periodically based on factors such as order fulfillment rate, return rate, customer feedback, and dispute resolution efficiency. Low-performing sellers may receive warnings or suspension notices.
Tiered Seller Levels: Hyper Loom operates a tiered seller system (e.g., Bronze, Silver, Gold) where high-performing sellers receive additional benefits like lower fees, marketing exposure, and early access to marketplace features.
Seller Suspension: Sellers who consistently fail to meet marketplace standards may be suspended. Hyper Loom will notify sellers of policy violations and provide an opportunity to rectify the issue before permanent suspension.

13. Legal Compliance

Compliance with Laws: Sellers are responsible for complying with all applicable laws, including consumer protection laws, labor laws, and international trade regulations. Hyper Loom provides resources to help sellers stay compliant but holds no liability for individual seller legal violations.

14. Marketplace Updates & Notifications

Policy Updates: Hyper Loom reserves the right to update its policies from time to time. Sellers will be notified of significant policy changes at least 30 days in advance. Continuing to sell on the platform implies acceptance of new policies.
Seller Notifications: Important updates regarding promotions, system changes, or policy amendments will be communicated via email or the seller dashboard. Sellers must regularly check for updates to stay informed

These policies ensure the integrity of the marketplace while creating a transparent, secure, and fair environment for both sellers and buyers. The combination of robust seller performance monitoring, strict product quality enforcement, and sustainable practices reinforces Hyper Loom’s commitment to excellence.
Contact Us
For any inquiries, concerns, or feedback, please reach out to our customer support team at info.hyperloom@gmail.com or call us at (91)7878814913
Customer policy ensures a premium and seamless shopping experience, incorporating high levels of customer service, security, and convenience.

Privacy Policy

Account Creation: Customers must create an account with valid personal details, including name, email address, and contact information. Hyper Loom reserves the right to suspend accounts showing suspicious or fraudulent activity.

Account Security: Customers are responsible for safeguarding their account login credentials. Hyper Loom employs advanced encryption and multi-factor authentication (MFA) to protect customer accounts.

Password Recovery: In case of a forgotten password, a password recovery link will be sent to the registered email. Hyper Loom will never request personal login credentials via email or phone.

Data Privacy: Hyper Loom complies with global data protection regulations, including GDPR and CCPA, to ensure customer data is handled securely and not shared with third parties without explicit consent.

2. Ordering & Checkout

Customizable Shopping Experience: Customers can save preferences such as sizes, favorite brands, and order history for quicker checkouts.

Payment Methods: Hyper Loom supports multiple secure payment options, including credit/debit cards, digital wallets (Paytm, Google Pay), and Cash On Delivery Services

Order Review & Confirmation: After placing an order, customers receive an email confirmation and can review order details in their account dashboard. Orders can be modified within 15 minutes of placement before entering the shipping process.

3. Shipping & Delivery

Shipping Partners & Methods: Hyper Loom partners with premium logistics services to ensure fast and reliable delivery. Shipping options include standard, express, and same-day delivery (where available).

Delivery Tracking: All orders come with real-time tracking, accessible from the customer’s dashboard. SMS/email updates will notify customers about the status of their shipment, from dispatch to final delivery.

Shipping Times: Domestic orders are typically delivered within 5-7 business days for standard shipping. Express deliveries may arrive within 1-2 business days, while international orders may take 10-15 business days, depending on the location.

4. Returns & Refunds

Advanced Return Policy:

Customers can return items within 7 days of receiving the order for a refund or store credit.

Items must be in their original condition (unworn, unwashed, with tags attached, and in original packaging).

Seamless Return Process:

Customers can initiate returns via their online account by selecting the item and reason for return.

Hyper Loom offers free and paid return pickups depends upon the seller product policies

Upon receiving the returned item, Hyper Loom will process refunds within 5-7 business days after inspection.

Instant Refunds (Store Credit): Customers opting for store credit instead of a refund will receive the credit instantly upon approval of the return, without waiting for the item to be inspected.

Refund Method:

Refunds will be credited back to the original payment method (credit/debit card, UPI, etc.).

In cases where store credit is preferred, it will be added to the customer’s Hyper Loom wallet and can be used for future purchases.

5. Exchange Policy

Instant Exchanges: Hyper Loom offers instant size/color exchanges for eligible items. Simply initiate an exchange request within 7 days of delivery, Shipping Charges vary seller to seller.

Prepaid Shipping Labels: For hassle-free exchanges, Hyper Loom provides prepaid shipping labels for customers to send back items. New items will be shipped as soon as the original is in transit.

6. Customer Support & Resolution

12/7 Customer Support: Hyper Loom provides 12/7 customer support via chat, email, and phone. Our team is trained to handle order issues, disputes, and general queries promptly.

Issue Resolution & Escalation: If a problem cannot be solved by standard support, customers can escalate the issue to management, who will resolve it within 96 hours.

7. Loyalty Program & Exclusive Benefits

Loom Rewards: Customers are automatically enrolled in the Loom Rewards loyalty program, earning points for each purchase, referral, or product review.

Exclusive Offers: Points can be redeemed for discounts, early access to sales, or exclusive products. VIP members enjoy additional perks such as priority shipping, free returns, and personalized shopping recommendations.

8. Product Authenticity & Quality Assurance

Genuine Products Guarantee: Hyper Loom works directly with brands to ensure that all products are 100% authentic. A certificate of authenticity is provided for high-value items.

Quality Inspections: Every product sold on Hyper Loom undergoes strict quality checks to meet industry standards. Customers can be assured they are receiving premium goods as described.

9. Customer Reviews & Feedback

Verified Reviews: Only verified buyers are allowed to leave product reviews, ensuring honest and credible feedback for future shoppers.

Incentivized Reviews: Customers may be offered rewards, such as extra loyalty points, for leaving detailed reviews that help improve the shopping experience for others.

10. Security & Fraud Prevention

Fraud Detection: Hyper Loom uses AI-based algorithms to detect fraudulent transactions and account activities. Suspicious orders will be held for verification to protect both customers and the marketplace.

11. Disputes & Mediation

Dispute Resolution: In cases where customers are unsatisfied with the product or service, Hyper Loom offers a formal dispute resolution process. Disputes are typically resolved within 7-10 business days.

Third-Party Mediation: If Hyper Loom cannot resolve the issue internally, third-party mediation services will be used to ensure a fair outcome.

12. Environmental Responsibility

Sustainable Packaging: Hyper Loom uses eco-friendly packaging and partners with brands that prioritize sustainability.

Carbon Neutral Shipping: Hyper Loom is committed to reducing its environmental impact by offering carbon-neutral shipping options and supporting reforestation projects.

13. Cancellation Policy

Flexible Cancellations: Orders can be canceled within 2 hours of placement. After this time, customers must wait for the order to be delivered before initiating a return.

Hyper Loom Marketplace Policies 1. Product Listing & Authenticity Standards

Product Listings: Sellers are responsible for providing accurate, detailed product descriptions. This includes specifying fabric types, sizes, colors, care instructions, and fit guides. Misleading or incomplete descriptions may lead to penalties or removal from the platform.

Image Quality: All product listings must include high-resolution images that accurately depict the item. Photos should be taken from multiple angles, including close-up shots of details like stitching and fabric texture.

Counterfeit Prevention: Hyper Loom enforces a strict no-tolerance policy on counterfeit products. Sellers must provide proof of authenticity or brand authorization for all products listed. Failure to comply will result in immediate suspension.

Quality Control: Random quality checks will be conducted by Hyper Loom on sellers to ensure product quality meets marketplace standards. Sellers with a history of poor-quality issues may face account review or termination.

2. Seller Code of Conduct

Professionalism: Sellers are required to maintain professionalism in all communications with buyers. Any form of harassment, inappropriate behavior, or offensive language will result in sanctions.

Order Fulfillment: Sellers must fulfill orders within the specified handling time (typically 2-3 business days). Failure to ship within the given timeframe will negatively affect seller ratings.

Customer Communication: Sellers must respond to buyer inquiries within 48 hours. Delays in communication or poor customer service can affect seller performance ratings.

Refunds and Disputes: Sellers are expected to comply with refund requests and disputes raised by buyers in a timely manner. Hyper Loom reserves the right to intervene in disputes to protect buyers’ interests.

3. Ethical and Sustainable Business Practices

Ethical Sourcing: Sellers must ensure that all products are sourced from ethical manufacturers, avoiding the use of child labor or unfair working conditions.

4. Payment & Commission Structure

Seller Fees: Hyper Loom charges a commission on each sale made through the platform. The commission percentage varies by product category and will be clearly communicated to sellers during onboarding. Commission rates are subject to change with prior notice.

Payment Schedule: Sellers receive payments on a monthly basis, provided no disputes or holds are placed on orders. Payments may be delayed if the order is under review due to customer complaints or quality checks.

Tax Compliance: Sellers are responsible for ensuring their compliance with local tax laws. Hyper Loom may collect sales tax or VAT on behalf of sellers in certain regions, where required by law.

5. Customer Interaction & Feedback

Customer Feedback: After each purchase, buyers can leave feedback on the product and the seller’s service. Sellers must maintain a minimum feedback score to continue selling on Hyper Loom. Repeated negative feedback may result in account suspension.

Responding to Reviews: Sellers can respond to customer reviews, addressing any concerns or clarifying issues. However, sellers must avoid aggressive or confrontational responses to negative feedback.

6. Data Protection & Privacy Policy

Data Handling: Hyper Loom follows strict data protection regulations, including GDPR and CCPA, to ensure that both customer and seller information is kept private and secure. Sellers are prohibited from using customer data outside of fulfilling orders.

Customer Data Requests: Customers can request access to, or deletion of, their data in accordance with privacy laws. Hyper Loom facilitates these requests and ensures data is only used for legitimate business purposes.

Seller Data Security: Sellers are required to maintain secure systems for managing order information. If a data breach occurs, sellers must notify Hyper Loom immediately so that appropriate measures can be taken.

7. Intellectual Property Policy

DMCA Complaints: Hyper Loom follows the Digital Millennium Copyright Act (DMCA) in handling intellectual property disputes. If a rights holder believes their content has been used without permission, they can file a DMCA notice, which will be investigated.

Repeat Offenders: Sellers found repeatedly infringing on intellectual property will face permanent suspension from the platform.

8. Promotions & Discounts

Discount Offers: Sellers can participate in marketplace-wide promotions or create their own discounts. Hyper Loom provides tools for sellers to manage discounts, flash sales, and bundle deals.

Seasonal Campaigns: Hyper Loom hosts seasonal campaigns (e.g., Black Friday, Diwali Sales) where sellers can offer limited-time discounts and participate in high-visibility marketing efforts. Sellers must adhere to campaign rules and deadlines to participate.

Pricing Transparency: Sellers are required to maintain consistent pricing across all platforms. Any misleading discounts (e.g., inflating prices before a sale) are prohibited.

Hyper Loom Marketplace Policies
1. Product Listing & Authenticity Standards